SharePoint Solutions


This is one part of your journey where you will find solutions for various types of issues you will face while working with SharePoint technology as an administrator or developer or end user.


In this section I will share my experiences in various posts and I hope these solutions will help you resolve the issues which you face with minimum efforts.

We will start with an administrative issue in SharePoint 2010 related to Secure store service.

Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator

You may face issues when you try to open the “Secure store service” we are getting error as “Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator”.

Please see the below screenshot.

Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator

To resolve the issue. We have done the below steps:

  1. From central admin , under application management go to select “ Manage services on server”.
  2. Stop and start the “Secure store service” .
  3. Go to IIS console by click on windows+R and Enter “Inetmgr” and select “SecurityTokenServiceApplicationPool” and restart it.
  4. Do IISRESET.

The above steps should solve the issue. Then you can try to open the secure store service application from “manage service applications” under application management from central admin you will it’s working.


Secure Store Service




› SharePoint Solutions

About Author

Devendra Velegandla is a four-time recipient of Microsoft's Most Valuable Professional (MVP) award (2014-2017) for Office Servers and Services MVP and  SharePoint Server. He received the MCC award for his contributions in Microsoft MSDN/TechNet forums. He loves sharing articles, videos, and tutorial on SharePoint and Office 365.


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